Privacy Policy

🔐 GDPR & Privacy Policy

Last Updated: 02 January 2026

1. Introduction

At Defined Complex Solutions Ltd (“DCS”), we understand that personal information is entrusted to us with confidence. We honour that trust by adhering to robust principles of data protection and privacy. This Privacy Policy outlines how we collect; use, share, and safeguard personal data obtained through our website and other interactions with DCS.

2. Scope

This Policy applies to personal data collected via:

•  Our websites, mobile applications, and embedded communication tools (“Sites”)

•  Business operations involving clients, individuals, and employee HR data

“Personal Information” refers to any data that identifies or can be linked to an individual, either on its own or in combination with other data.

3. Information We Collect

You are not required to submit personal data to access public areas of our website. We only collect information that you voluntarily provide. This may include:

•  Contact details: Name, address, email, phone number, fax, organisation, job title

•  Technical identifiers: IP address, browser type, operating system, device type, site navigation behaviour

•  Interaction-based data:

•  Account creation

•  Product demo or information requests

•  Customer or technical support queries

•  Job applications

•  Contact requests via website or exhibitions

•  Receipt of products or services

We also collect anonymised product/service usage data for statistical and support purposes.

4. Legal Basis for Processing

We may process personal data under the following lawful bases:

•  Legal compliance: Where required by law or for safety, reporting, or enforcement of our Terms of Use

•  Consent: Where you have explicitly agreed to data processing

•  Legitimate interest: To operate and improve our services

5. Marketing Practices

DCS may use your personal data to inform you about relevant products or services. We do not sell, rent, or lease customer data to third parties. Occasionally, we may share data with trusted service providers acting on our behalf.

6. Cookies & Tracking Technologies

Your browser may allow you to manage cookies and tracking preferences. Blocking cookies may affect site functionality. Some browsers offer a “Do Not Track” feature, which we respect where technically feasible.

7. Data Retention

We retain personal data only as long as necessary for legitimate business purposes, legal compliance, or as required by applicable regulations.

8. Data Security

We employ physical, technical, and administrative safeguards to protect personal data from unauthorised access, use, or disclosure. These measures are reviewed regularly to address emerging threats. However, no online system can guarantee absolute security.

9. Your Rights

You have the right to:

•  Access, correct, or delete your personal data

•  Object to or restrict processing

•  Request data portability (where applicable)

•  Withdraw consent at any time

To exercise these rights, please contact us using the details provided below. Verification may be required. You may also unsubscribe from marketing communications via the links or reply to options in our emails.

10. Policy Updates

We may update this Privacy Policy at any time. Significant changes will be posted prominently on our website. Updates take effect upon publication.

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